Return & Refund Policy

1. Overview

At ShopThePower, customer satisfaction is at the core of everything we do. We stand behind the quality of our products — Task Chairs, Monitor Stands, and Cable Management Boxes — and we want you to feel confident in every purchase you make with us. If for any reason you are not completely satisfied with your order, this Return & Refund Policy explains your rights, the steps required to initiate a return, and how refunds are processed.

Please read this policy carefully before initiating a return request. By completing a purchase on our website, you agree to the terms described below.

2. Return Eligibility

We accept returns on eligible items within 30 calendar days from the date of delivery as confirmed by the carrier’s tracking record.

To qualify for a return, the following conditions must be met:

• The item must be returned within 30 calendar days of the confirmed delivery date
• The item must be in its original, unused, and undamaged condition
• The item must be returned in its original packaging, including all accessories, hardware, documentation, and components
• The item must not show signs of assembly beyond initial unboxing (for Task Chairs and Monitor Stands)
• Proof of purchase (order confirmation email or order number) must be provided

Items that do not meet these conditions may be refused or subject to a partial refund at the discretion of our support team.

3. Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Items returned after the 30-day return window has passed
• Items that have been fully assembled and used beyond initial inspection
• Items damaged due to improper installation, misuse, or accidental damage by the customer
• Items marked as final sale or non-returnable at the time of purchase
• Any item that has been modified or altered from its original state

4. How to Initiate a Return

To begin the return process, please contact our customer support team before shipping any item back to us. Unauthorized returns sent without prior approval may not be accepted or processed.

Step-by-step return process:

1. Email us at support@shopthepower.com with the subject line: Return Request — Order #[Your Order Number]
2. Include in your email: your full name, order number, the item(s) you wish to return, and the reason for the return
3. Our support team will review your request and respond within 1 – 2 business days with return authorization and instructions
4. Once authorized, securely package the item in its original packaging and ship it to the return address provided by our team
5. Email us the return tracking number so we can monitor the inbound shipment

Return shipping is free of charge. ShopThePower covers all return shipping costs for eligible returns. You will not be charged any restocking fees, handling fees, or return processing fees.

5. Return Shipping & Fees

ShopThePower does not charge any fees associated with returning an eligible item. The return process is completely free for the customer, provided all return eligibility conditions are met.

6. Refund Processing

Once we receive your returned item at our fulfillment center, our team will inspect the product to verify its condition and confirm eligibility. Please allow 1 – 2 business days for the inspection process after we receive the return.

Upon successful inspection and approval, your refund will be issued within 5 business days.

Refunds are issued to the original payment method used at the time of purchase. Please note that while we process refunds within 5 business days, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Typically, this can take an additional 3 – 10 business days beyond our processing date.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged upon arrival, defective, or not what you ordered, please contact us within 5 business days of the delivery date. In these cases, ShopThePower will arrange a free return, replacement, or full refund at no cost to you, and no return shipping label fee will apply.

To report a damaged, defective, or incorrect item:

• Email support@shopthepower.com within 5 business days of delivery
• Include your order number, a clear description of the issue, and photographs of the item and packaging
• Our team will respond within 1 – 2 business days with a resolution

8. Exchanges

At this time, ShopThePower does not process direct exchanges. If you wish to exchange an item for a different product or variant, please initiate a return for the original item following the process described above, and place a new order for the desired item on our website.

9. Contact Us