FAQs

Orders & Checkout

Q: How do I place an order? Browse our product catalog at https://shopthepower.com/, select the item you wish to purchase, add it to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

Q: Can I modify or cancel my order after placing it? Order modifications and cancellations are time-sensitive. Please contact us as soon as possible at support@shopthepower.com with your order number. We will do our best to accommodate requests before your order is handed off to the carrier. Please refer to our Cancel / Change Order Policy for full details.

Q: Will I receive an order confirmation? Yes. An automated order confirmation email will be sent to the email address you provided at checkout immediately after your order is successfully placed. Please check your spam or junk folder if you do not see it in your inbox.

Shipping & Delivery

Q: How much does shipping cost? We offer flat-rate shipping at $6.99 per order, regardless of the number of items or total order value.

Q: How long does delivery take? Orders are typically handled within 1 – 2 business days and transit takes 3 – 7 business days after shipment, for a total estimated delivery window of 4 – 9 business days.

Q: What is the order cut-off time? Orders placed before 5:00 PM EST, Monday–Friday begin processing the same day. Orders placed after this time or on weekends begin processing the next business day.

Q: Which carriers do you use? We ship via USPS, UPS, and FedEx. The carrier is assigned by our fulfillment team based on your location and package specifications.

Q: Do you offer expedited shipping? At this time, we only offer standard flat-rate shipping. Expedited options are not currently available.

Q: Do you ship outside the United States? No. We currently ship only to the contiguous United States (48 states and Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.

Tracking

Q: How do I track my order? Once your order ships, you will receive a shipment confirmation email containing your carrier name and tracking number. You can use that number to track your package directly on the carrier’s website (usps.com, ups.com, or fedex.com).

Q: My tracking shows “delivered” but I have not received my package. What should I do? First, check with neighbors, building management, or any secondary delivery location such as a mailroom. If the package still cannot be located, contact us at support@shopthepower.com within 5 business days of the marked delivery date and we will assist you.

Returns & Refunds

Q: What is your return policy? We accept returns within 30 calendar days of the confirmed delivery date. Items must be unused, in original condition, and returned in their original packaging. See our full Return & Refund Policy for details.

Q: Is there a fee to return an item? No. Return shipping is free and there are no restocking, handling, or processing fees.

Q: How long does a refund take? Once we receive and inspect your returned item, refunds are processed within 5 business days and issued to your original payment method.

Q: Can I exchange a product? We do not offer direct exchanges at this time. Please return the original item and place a new order for the desired product.

Products

Q: What products does ShopThePower sell? We specialize in workspace essentials including Task Chairs, Monitor Stands, and Cable Management Boxes — all designed to help you create a more organized, ergonomic, and productive workspace.

Q: Are your products covered by a warranty? Please refer to the product listing page for warranty information specific to each item. For warranty-related questions, contact us at support@shopthepower.com.

Payments

Q: What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, and PayPal. All transactions are processed in USD through secure, encrypted payment gateways.

Q: Is it safe to enter my payment information on your website? Yes. Our website uses SSL/TLS encryption and all payment data is handled by PCI DSS-compliant processors. We do not store your full card details on our servers.

Contact & Support

Q: How do I contact customer support? You can reach our team by email at support@shopthepower.com. Our support hours are Monday–Saturday, 8:00 AM – 7:00 PM EST. We aim to respond to all inquiries within one business day.