Cancel/Change Order

Guidelines for Order Modifications and Cancellations at Shopthepower

At Shopthepower, we pride ourselves on our rapid fulfillment system designed to get your professional Task Chairs, Monitor Stands, and Cable Management Boxes to your facility as quickly as possible. Because we begin processing orders almost immediately after they are placed, the window for making changes or cancelling an order is limited.

We understand that circumstances may change, and you may need to adjust your procurement. This policy outlines the specific procedures and timelines required to successfully modify or cancel your order before it enters the logistics chain.

1. The Critical Cut-Off Window

To guarantee a successful modification or cancellation, your request must be received by our support team before our daily processing deadline.

2. How to Request a Change or Cancellation

If you are within the cut-off window, please follow these steps immediately:

• Email Us: Send an urgent email to support@shopthepower.com.
• Subject Line: Use the subject line: URGENT: Change/Cancel Order #[Your Order Number].
• Provide Details: Clearly state if you wish to cancel the entire order or modify specific details (such as the shipping address or product quantity).

3. Limitations on Modifications

While we strive to accommodate all requests, please be aware of the following limitations:

Modification Type	Possibility
Shipping Address	Possible only before 5:00 PM EST cut-off.
Adding Items	We recommend placing a new, separate order.
Changing Product Type	Requires cancellation and re-ordering to ensure inventory accuracy.

4. Orders Already in Transit

If your request is received after the package has departed our facility at 1170 Troup Ln, Dublin, GA, we cannot stop the delivery. In this scenario, you must wait for the package to arrive and then initiate a return following our Return & Refund Policy. Please note that shipping fees are non-refundable for orders that were processed correctly but cancelled after shipment.

5. Refund Processing for Cancellations

When an order is successfully cancelled within the eligible timeframe, a full refund will be issued to your original payment method. As per our financial protocols, please allow up to 7 business days for the transaction to reflect on your bank statement.

6. Contact Information

For the fastest resolution regarding order changes, please contact us during our standard business hours: