Cancel/ Change Order

Order Cancellation & Modification Policy

Last Updated: February 2026

At Shopthepower, we take pride in our rapid fulfillment process, ensuring that our customers across the United States receive their orders as quickly as possible. We understand that mistakes can happen or minds can change. This policy outlines the specific timeframes and procedures required to successfully modify or cancel an order before it enters our shipping network.

1. UNDERSTANDING OUR FULFILLMENT TIMELINE

To maintain our delivery promises, Shopthepower operates on a precise daily schedule. Understanding these times is essential for managing your order:

• Order Cut-off Time: 5:00 PM (EST), Monday – Friday.
• Handling Time: 1–2 business days.
• Immediate Processing: Orders placed before the cut-off time are often sent to our San Diego warehouse for picking and packing within hours. Therefore, the window for intervention is limited.

2. ORDER CANCELLATION GUIDELINES

2.1 The 12-Hour Grace Period We provide a 12-hour window from the exact time of purchase during which you may request a cancellation for a full, immediate refund.

2.2 Cancellation Eligibility by Order Status

• Payment Authorized/Completed: Cancellation is highly likely. Please contact us immediately.
• In Processing/Packaging: We will make every effort to pull the package from the line, provided you are within the 12-hour window.
• Dispatched/Shipped: Once the carrier (USPS, UPS, or FedEx) has taken possession of the package, the order cannot be canceled. In this case, you must follow our 30-Day Free Return Policy once the item arrives.

2.3 How to Initiate a Cancellation To ensure your request is seen by our fulfillment team in time, please email support@shopthepower.com with the subject line: “URGENT: Order Cancellation #[Your Order Number]”.

3. ORDER MODIFICATION PROTOCOLS

If you need to change details of your order rather than cancel it entirely, the following rules apply within the 12-hour grace period:

• Shipping Address Corrections: Accuracy is vital. If you have provided an incorrect suite number, zip code, or street address, notify us immediately. We cannot redirect a package once it has left our San Diego facility.
• Product Substitutions: You may request a change in size, color, or style, subject to current stock availability at Shopthepower.
• Financial Adjustments: * If a modification results in a higher total, we will provide a secure payment link for the difference.
  • If the modification results in a lower total, we will issue a partial refund to your original payment method (Visa, Mastercard, Discover, Amex, or PayPal) within 5 business days.

4. POST-SHIPMENT PROCEDURES

Once an order has been marked as “Shipped” and a tracking number has been issued:

1. No further modifications or cancellations can be executed.
2. If the items are no longer desired, please do not refuse delivery, as this can lead to lost packages. Instead, accept the delivery and contact support@shopthepower.com to receive your prepaid free return label.

5. REFUNDS AND BILLING INTEGRITY

• Zero Cancellation Fees: Shopthepower does not penalize customers for canceling within the allowed timeframe. You will receive a 100% refund, including the $6.99 shipping fee.
• Refund Timeline: All approved cancellations are processed immediately. Depending on your financial institution, the funds will typically appear in your account within 5 business days.

6. UNFORESEEN CIRCUMSTANCES

• Inventory Discrepancies: On rare occasions, an item may become unavailable after an order is placed. If this occurs, we will contact you immediately to offer a comparable replacement or a full 100% refund.
• Fraud Prevention: Shopthepower reserves the right to cancel any order that triggers our internal fraud security flags. In such cases, a full refund is issued, and the customer is notified via the email address provided.

7. CONTACT OUR FULFILLMENT TEAM

For all urgent requests regarding the status of your order, please reach out to us during our active business hours:

• Trade Name: Shopthepower
• Business Address: 4344 41 St 2, San Diego, CA 92105, United States
• Support Email: support@shopthepower.com
• Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Response Goal: We prioritize cancellation emails and aim to respond within 2–4 hours during business hours.